IT Service Management 
Want to align IT Services in-sync with Your Company Goals ? 

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology

Mavrick helps companies to build the IT service management strategy and align to core business goals with minimal Staffing, by delivering the most cost-effective and best services

Mavrick IT Service Management Services

  • Assessment – We use industry standard frameworks, such as ITIL, COBIT and ISO27001 to assess the issues and using the analysis to develop solutions with teams

  • Design and Implementation – Our quick build redesign processes and project management capability ensure a successful and robust delivery

  • Incident and Problem Management – We work with organisations to solve complex problems and problem manage critical incidents to ensure their resources are not being wasted in one area

  • Major Incident Management – By providing a 24x7x365 service, we orchestrate technical support, stakeholders, vendors and third parties for incide