Managed              Services 

At Mavrick we pride ourselves on being able to tailor our services to the specific requirements of each of our customers

Through our range of Managed IT Services our goal is simply to enable you to make the best use of IT in your business within available budgets. Mavrick's flexible approach means that we can undertake a full outsource of your IT, or work in a co-source capacity alongside your existing teams and service providers. Whether you’re looking for financial savings, service quality improvements or skills coverage, we’re confident that our services will exceed expectations in every area.

Mavrick Quality Approach:

 

  • Service Quality - KPI driven with heavy emphasis on First Contact Resolution and world-class Customer Experience

  • Innovative - Proactive tool sets deployed for support and monitoring, and access to next generation solutions like User Experience Monitoring and IT Process Automation

  • Flexible - Service solutions are tailored on a customer by customer basis, with modular or co-source options available alongside full outsource

  • Evolving - Our Services become more all-encompassing as our knowledge builds - we never rest on our laurels and constantly look for opportunities to improve or extend the benefit of our services

  • Service Management - A relationship (as opposed to commercial) led approach to Account Management

Our Managed IT services include:
  • Service Desk

  • Infrastructure Management

  • Service Management

  • Service Integration And Management

  • System Management And Monitoring 

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